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Frequently Asked Questions

This page was developed to answer many of the questions frequently asked at  our Customer Service Desk each day.  If you have a problem or question not covered here, please E-mail us at csbank@bellsouth.net or call a Customer Service Representative in Jasper at (423) 942-5151, in Kimball at (423) 837-2265,  in South Pittsburg at (423) 837-7178, in Whitwell at (423) 658-7000, in Monteagle at (931) 924-7800, in Coalmont at (931) 779-7800, and in Tracy City at (931) 592-7800.  Thanks for asking!

Table of Contents
  1. Are Citizens State Bank deposit accounts FDIC insured?
  2. Can I get information about my account by phone?
  3. How do I get my account information in Telephone Banking?
  4. Does Citizens State offer checking accounts that pay interest?
  5. How do I apply for a loan?
  6. Does CSB offer mortgage loans?

Are Citizens State Bank deposit accounts FDIC insured?

Yes.  All deposit accounts at Citizens State Bank are insured by the FDIC up to $250,000.

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Can I get information about my account by phone ?

Yes.  Account information is available through our voice response system 24 hours a day at (423) 942-6200 (Toll Free 866-323-7131), or for further information or questions you can always speak with a Customer Service Representative during regular business hours at all seven CSB offices.

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How do I get my account balance in Telephone Banking?

Dial (423) 942-6200 from any touch-tone phone and follow the easy instructions.  Callers located out of the 423 Area Code can call 866-323-7131 Toll Free.

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Does Citizens State offer checking accounts that pay interest?

Yes. CSB offers several accounts that pay interest including our Elite and Prime Rate Deposit Accounts.

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How do I apply for a loan at CSB?

Come in to any of our seven offices and fill out a loan application.  When you've completed that, you can sit down with a loan officer and discuss your needs and plans.  You can also print out an application from our web site that you can fill out at home and bring with you.

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Does CSB offer mortgage loans?

Yes!  Citizens State offers 15 and 30 year mortgages at competitive rates.  For more information, contact John Matthews at (423) 837-7178, or by E-mail at john.matthews@csbank.org.

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